Michael G. Biskey is the President of Express Scripts Canada.
Bringing more than 30 years of strategic leadership, operational excellence and professional integrity to his role, Michael is responsible for all aspects of Express Scripts Canada’s strategic development and operational activities, which aim to bring value to clients and patients by leveraging deep industry knowledge and worldwide best practices in pharmacy benefit management.
By taking client and patient interests to heart and employing his strategy and leadership skills, Michael has successfully positioned Express Scripts Canada as a leader in pharmacy benefit management. In doing so, he uncovered key issues facing Canadian health insurance plan members and sponsors and played a pivotal role in driving strategies to reduce prescription drug waste and promote better health outcomes to help employers and employees lower drug benefit costs and preserve their overall benefit plans.
Michael also plays an active role on the senior management team of our parent company, Express Scripts, the largest and most advanced pharmacy benefit management company in the world.
Prior to joining Express Scripts, Michael was Vice President of IBM Canada’s Business Consulting Services division for the Financial Services sector, the largest management consulting and integration services business in the Canadian Financial Services sector. In that role he acted as a management consultant with many Canadian financial institutions with a focus on business and IT strategy.
Michael earned an Honours Bachelor of Mathematics degree with a Computer Science major from the University of Waterloo.
Mark Murphy is the Vice-President, Finance, Operations, Clinical and Strategy.
As Vice-President, Finance, Operations, Clinical and Strategy, Mark Murphy is responsible for Express Scripts Canada’s financial strategy, as well as the development, delivery, management and day-to-day operations of health benefits management products and services.
Prior to joining Express Scripts Canada, Mark was Chief Financial Officer and Executive Vice-President of Operations of Aetna Health Management. He has also held senior positions within Aetna Canada, where he was CFO of the firm’s Group Life and Health and Pension Division and head of Aetna’s internal audit department. He previously held a number of senior roles at KPMG in South Africa, England and Canada.
Mark‘s professional integrity and track record of operating with transparency while maximizing long-term value for clients are among his notable traits that perfectly align his skill set with the Express Scripts Canada’s leadership team.
Shannon is the Vice President of Sales, Marketing and Customer Service.
As the Vice President of Sales, Marketing and Customer Service, Shannon’s role is to work across the organization to drive ESC’s value proposition and growth strategy. Her team oversees existing and new accounts, business development, customer relations, marketing strategies, public relations, advertising and social media.
Shannon has more than 25 years of experience in the insurance industry, including senior executive roles in sales, marketing and customer service. Shannon's primary area of focus has been the health and wellness sector in Canada. She has a unique understanding of the challenges that every employer faces with respect to the investment they are required to make in their employees' health and well-being. Building on her powerful success in the health benefits management industry, Shannon brings a lot of energy, drive and enthusiasm to Express Scripts Canada.
Martin Esterhammer is the Vice President of Active Pharmacy Operations.
Martin Esterhammer’s focus is to support the growth of and continue to strengthen the Express Scripts Canada Active Pharmacy Program, including its specialty pharmacy solution.
Martin has almost 30 years of comprehensive, senior-level experience in the healthcare sector, including specialty drug pharmacy and patient support experience. His unique ability to develop innovative cost-containment strategies and his commitment to delivering better health outcomes for patients is first class.
Prior to joining Express Scripts Canada, Martin served in senior leadership roles with Canadian specialty healthcare companies. In these roles, he was instrumental in developing programs designed to support the complex needs of specialty patients, optimizing healthcare outcomes and implementing strategies that support company growth.
Martin’s professional acumen and collaborative leadership style along with his expertise in leading forward-thinking solutions for patients and clients will drive the evolution of Express Scripts Canada’s Active Pharmacy Program.
Christine Griffin is the Director, Customer Services.
Christine Griffin directs Express Scripts Canada’s customer services team. She oversees existing accounts and explores new opportunities within those accounts to provide our clients with a full range of active pharmacy benefit solutions.
With close to 20 years of customer service and management experience, Christine has held a number of progressive positions within Express Scripts Canada. Her expertise in health benefit management, customer service and account management make her an asset to the organization and to the many clients she and her team serve.
Deborah Gendron is the Director of Program Management.
Deborah has more than 28 years of diverse project management experience in the insurance and financial industries where she has held project management positions in both development and client services. A certified Project Management Professional (PMP), Deborah enthusiastically leads the program management team responsible for monitoring and controlling the interdependencies between projects and tracking the contribution of each project to the consolidated program benefits. With a focus on successful delivery, Deborah and her team of certified PMPs plan and execute project initiatives to improve systems and deliver innovative products and services to Express Scripts Canada clients and members.
Deborah also leads our business resiliency team ensuring that all of Express Scripts Canada’s critical business functions and processes are designed and executed with the capability to continue to operate or recover quickly from any type of incident or disruption. As an active member of the Project Management Institute, Deborah is passionately involved in the community and in the development of new PMPs.
Doug Woodward is the Director of Technology Services and Chief Security Officer.
Doug’s team is responsible for end-user services, production operations and the development of technology strategy and solutions.
Doug brings more than two decades of information technology industry experience to his role, including IT service management, governance and security, planning and process managements, network design and implementation, desktop set-up and support, programming and database administration, ERP design, implementation and support.
Playing a key leadership role in the ongoing development of new technologies and process improvements, Doug’s can-do attitude and commitment to customer service has led to the delivery of hundreds of successful IT projects that contribute to Express Scripts Canada’s economical attainment of its business goals. His professional interests and expertise spans IT security, communications, mobile computing, hardware and software.
Gokul Nedumaram is the Director of the Business Alignment Team.
Gokul Nedumaram leads a dynamic team that uses information technology to improve Express Scripts Canada’s financial performance and competitiveness. Directing the development of business and IT strategies, Gokul’s efforts champion initiatives that encourage business stakeholder partnerships, improve operational efficiencies, appropriately engage senior management team members and deliver bottom-line business value.
Leveraging over 15 years industry experience, Gokul is recognized for creative and innovative approaches that cost-effectively solve business challenges through positive and productive relationships among Express Scripts Canada partners and team members.
Jennifer Tran is the Director of Finance.
Contributing to Express Scripts Canada’s overall organizational success, Jennifer Tran effectively manages all financial functions, including management accounting and reporting, planning and budgeting, treasury, banking, corporate taxation management and the development and maintenance of internal controls. Jennifer’s eye for detail helps ensure the organization meets its financial obligations. By working effectively with other members of the senior management team, Jennifer plays an important contributing role in the development and delivery of Express Scripts Canada’s financial strategies and activities.
John Herbert is the Director, Clinical, Research & New Solutions.
Responsible for leading the formulary and programs area, including drug plan management activities, John Herbert directs Express Scripts Canada’s strategic initiatives and product development activities. John‘s powers of observation have helped him successfully lead Express Scripts Canada’s analytics activities, including the direction of financial and data analysis projects across the organization.
Prior to joining Express Scripts Canada in 1999, John gained valuable insight into the group insurance industry during his tenure as a consultant at London Life Insurance Company and as an employee benefits analyst at Morneau Shepell.
John graduated from the Richard Ivey School of Business at the University of Western Ontario with his Master of Business Administration in 1999.
Magda Vogel is the Senior Director of Information Systems.
Known for developing strategic vision to achieve business goals, Magda offers a unique blend of professional acumen and IT solutions development that deliver strong returns and operational improvement. Magda has built a strong and responsive information technology team that consistently delivers results by aligning technology initiatives with business objectives. As a certified and experienced project management practitioner, Magda enjoys leveraging her vast skillset in order to deliver project benefits that depend on the development, design and delivery of the change. Magda has a keen interest in the sociology of human change management that is contingent on people embracing, adopting and utilizing change.
Mary Johannesson is the Senior Director, NIHB Contract Project Manager.
Mary Johannesson brings 25 years of group benefits experience and expertise to the development and co-ordination of operational strategies designed to improve Express Scripts Canada’s operational execution including its reliability, cost efficiencies, customer service and flexibility. Overseeing a large and highly skilled team, Mary’s energy and enthusiasm inspires commitment. As an active member of the group benefits community, Mary holds Fellow, Life Management Institute (FLMI) and Health Insurance Associate (HIA) group insurance industry designations, has served on the FLMI Board of Directors and was the 2008 and 2009 LOMA Canada Group Benefits and Retirement Services Education Section Chair. Through her dedication, drive and positive attitude, Mary embodies the cornerstones of Express Scripts Canada’s approach to customer service: proactive, dependable, respectful and upbeat.
Mary Lou Kranyc is the Director of Operations - Adjudication Services.
Mary Lou brings over 20 years of experience that spans across many functional areas in the group benefits industry. Her varied background lends to her success in leading, supporting and directing operational activities related to Express Scripts Canada’s adjudication services. With a focus on building strong, diverse teams, Mary Lou is a dynamic leader to the Business Integrity, Provider Relations, Drug, Health Technologies Database and Claims Services departments at Express Scripts Canada. Always looking for ways to help her teams succeed, Mary Lou proactively monitors operational processes within these departments and has been instrumental in identifying process improvements, efficiencies and automation opportunities.
Michael Simpson is the Director of Application Delivery.
Developing Express Scripts Canada’s client and patient systems, Michael combines more than 20 years experience in the fields of information technology, healthcare and business intelligence.
Over the past 12 years alone, Michael has focused on building and integrating solutions for hospitals, pharmacies, claims adjudicators and other health care service providers. In doing so, he has proven his ability to apply his extensive architecture and project management experience at the operational, tactical and strategic levels in order to creatively solve complex business problems and deliver value. Leveraging his extensive knowledge, vast industry experience and good judgment, Michael also lends his talent and charisma to the delivery of critical business strategies at Express Scripts Canada.
Pierre-Étienne Tremblay is the Senior Director, Operations, Provider and Pharma Relations & Chief Privacy Officer.
Prior to joining the Express Scripts Canada team in 2006, Pierre-Étienne Tremblay gained invaluable experience working as a lawyer, and later – after attaining his MBA – holding various corporate leadership positions. Building on this diverse background, Pierre-Étienne develops and maintains all private sector client relations for Express Scripts Canada and plays an integral role in negotiations with professional associations in Quebec. Overseeing his team’s activities, Pierre-Étienne is also responsible for executing business strategies to grow Express Scripts Canada’s presence while continuously improving operational excellence and increasing customer satisfaction nationwide.
Stéphanie Myner-Nham is the Director of Human Resources and Corporate Services at Express Scripts Canada.
Responsible for the overall direction of Express Scripts Canada’s Human Resources and Corporate Services department, Stéphanie joined the company in 2009 and has advanced through several management positions over the last decade.
With over 20 years of progressive corporate experience covering cross-functional expertise, Stéphanie is well placed to lead Express Scripts Canada’s diverse and talented workforce towards an innovative future. Her many areas of oversight include organizational development, employee relations, change management, policy review, translation, talent planning, quality programs, and diversity and inclusion.
Stéphanie has spearheaded key developments at Express Scripts Canada, including successful implementation of a new employee recognition program, and developing a framework to ensure compliance with new provincial employment legislation.
A keen believer in the importance of continuing education and lifelong learning, in addition to her Honours BA in Mass Communications and French and diploma in Human Resources Management, Stéphanie has achieved several professional certifications, including a Certified Human Resources Leader designation and an HR Law certificate from Osgoode Hall Law School.
Warren Chau is the Director of Pharma Relations.
Leveraging his extensive project management, negotiation and client relations management expertise in retail pharmacy, Warren Chau is responsible for defining and executing Express Scripts Canada’s strategy that focuses on establishing and managing strategic pharmaceutical relationships with brand and generic manufacturers. He and his team focus on fostering positive, collaborative partnerships with pharmaceutical manufacturers to dissolve barriers related to the accessibility of prescription drugs and ensure the sustainability of the current private payor model.
Through the proactive establishment of these relationships, Warren and his team focus on finding additional value through financial savings for our clients as well as new avenues to enhance patient experiences. Warren takes great pride in the relationships he has built and instills in his team the ethic of working collaboratively with key stakeholders to put patients first in order to achieve better health outcomes and reduce costs.