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Is coordination of benefits with a spouse’s plan allowed?

Yes. The initial claim is always directed to the cardholder’s drug plan first and to a spouse’s plan second. Let us know about any other prescription drug coverage you may have when you join the Express Scripts Canada Pharmacy. You should submit claims for dependent children first to the plan of the spouse whose birth date is earliest in the year.

Will I receive a receipt for the outstanding balance to submit to another insurance plan?

If the pharmacy has information on both drug cards, both plans can be billed electronically and payments will be charged in real time. Any outstanding balance from either drug plan will be charged to you as a copayment. You will be provided with a receipt signed by the pharmacist for each prescription dispensed.

How do I pay for my part of the cost of my medication?

You can pay with a major credit card, through online banking or by cheque.

  • Credit card. The Express Scripts Canada Pharmacy will charge your portion (if applicable) to the Visa, MasterCard or American Express you provide at the time of joining. The Express Scripts Canada Pharmacy will bill your drug benefit plan for the remaining portion of the cost.

    Tip: It’s easiest to pay by credit card. 

  • Online or telephone banking. You can pay for your medications by online or telephone banking through most major financial institutions. Choose the Express Scripts Canada Pharmacy as the payee.
  • Cheque. If you pay by cheque, send it to your regional pharmacy, attention Accounts Receivable. Please make your cheque out exactly as listed in the address:

Express Scripts Canada Pharmacy
Attn: Finance – Accounts Receivable
5770 Hurontario Street, 10th Floor
Mississauga, ON L5R 3G5

Express Scripts Canada