Sorry, you need to enable JavaScript to visit this website.

Français    |    Text Size: A | A | A

Who to Contact


How can I contact the Express Scripts Canada Pharmacy?

Call our Member Contact Centre toll-free at 1 (855) 550-MEDS (6337), Monday to Saturday from 7:30 a.m. to 9 p.m. ET if you:

  • Have questions about the service
  • Want to transfer a prescription
  • Want to know when you will receive your medication
  • Want to request a refill
  • Want to speak to a pharmacy team member
  • Want to update your profile information
  • Want to join

What if I need to speak with a pharmacist after you are closed?

Questions and concerns can arise anytime — not just during regular pharmacy hours. If you have clinical questions about your medication, please call 1 (855) 550-MEDS (6337) and choose to speak with a pharmacy team member if you need assistance regarding:

  • Potential adverse drug reaction (ADR) or an allergic reaction
  • Possible double dose or incorrect administration of drug
  • Therapeutic use of medication
  • Potential drug-to-drug interactions - for example, can I take an over-the-counter medication with my prescription medication(s)
  • Questions about discontinuing medication

If you are concerned about your medication and need the pharmacist on call to contact you within 60 minutes, press 1. Otherwise, your call will be returned the next business day.


My doctor wants to fax my prescription. What number should he fax it to?

Have your doctor fax your prescription into your regional location below. Please note that these fax numbers are for doctors only:

Express Scripts Canada Pharmacy – Ontario
Serving residents of Ontario
Toll-Free Fax Number: 1 (888) 656-6505

Express Scripts Canada Pharmacy – Central
Serving residents of Manitoba, Saskatchewan and Nunavut
Toll-Free Fax Number: 1 (888) 717-9533

Express Scripts Canada Pharmacy – West
Serving residents of British Columbia, Alberta,
Yukon and North West Territories
Toll-Free Fax Number: 1 (888) 807-6972

Express Scripts Canada Pharmacy – Atlantic
Serving residents of Newfoundland and Labrador,
Nova Scotia, Prince Edward Island and New Brunswick
Toll-Free Fax Number: 1 (888) 683-5047


Who do I contact for a privacy concern?

We are committed to keeping your Personal Information and Personal Health Information secure. If you have questions or concerns regarding the security of your Personal Information, Personal Health Information or our compliance with the personal information protection legislation, please contact the Chief Privacy Officer by phone at 1 855 333-3977 or email ExpressScriptsCanada_Privacy@Express-Scripts.com. Alternatively, you can contact our Member Contact Centre at 1 (855) 550-MEDS (6337).


What if I have questions about my coverage?

Please contact your employer or your drug-benefits provider.


Who do I contact if I’ve moved and my address has changed?

Update your address online at member.express-scripts.ca or call our Member Contact Centre at 1 (855) 550-MEDS (6337).

For Express Scripts Canada Pharmacy members who move to Quebec: Regulations in Quebec prevent us from offering our pharmacy service in that province. However, our banner, PharmaGO has affiliated itself with a pharmacist-owner who is committed to protecting and promoting your health and well-being. For more information about PharmaGO, visit pharmago.ca or call PharmaGO toll-free at 1 (855) 333-3977.


What do I do if I have a complaint?

Your complete satisfaction is our priority. If you have any issues or concerns relating to your medications, services received, delivery or any other topic related to our service, please call our Member Contact Centre toll-free at 1 (855) 550-MEDS (6337) and speak to a supervisor.

Alternatively, you can email us at ESCanadaCare@express-scripts.com. As an opportunity to improve our services, we take all of your concerns very seriously. Your concerns will be fully investigated and we will respond to you in a timely manner.

Express Scripts Canada