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Refills and Renewals


How does Auto Refills work?

To help take the worry our of refilling your medications, we will automatically refill them for you.

You will be contacted via email or phone, based on the preference you chose when you signed up, to let you know the prescription is due to refill, and given the opportunity to change or cancel it. If we do not hear from you, the prescription will be refilled and your medication will be sent approximately 2 weeks before you are scheduled to run out of your current supply.

Turning Auto Refills “Off”

When you choose “off” for the Auto Refills service, the prescription is put on hold. We will not send out any medication until we receive a request from you. This is similar to another pharmacy keeping a prescription on file until you need it. This option is most useful for medications that are needed only seasonally or for reoccurring periods but not all the time. Please remember that your order will only be shipped 5-7 business days from the time we receive your request.

You can change the Auto Refills status on any medication at any time. Visit member.express-scripts.ca or contact a member advisor toll-free at 1 (855) 550-MEDS (6337).


Will I be reminded when it’s time to renew my prescription?

Yes. When you are on your last refill, a sticker will be attached to your medication to remind you that a new prescription is needed from your doctor. During your initial consultation with an Express Scripts Canada Pharmacy pharmacist, you will be asked if you would like the Express Scripts Canada Pharmacy to reach out to your doctor on your behalf for prescription renewals. If you have indicated yes, 4 weeks before you are scheduled to run out of your medication, they will attempt to contact your doctor to request a new prescription. If for any reason they are unable to obtain a renewal, they will notify you via email or phone, based on the preference you chose when you signed up, 3 weeks before you are scheduled to run out of your medication so that you can make an appointment with your doctor to get a new prescription.


How long does it take to refill my prescription?

Once we have dispensed your first prescription, the Auto Refills program will let you know when it is time to refill a prescription.

If you wish to order your refills as you need them, you must go into the Online Prescription Manager and select Auto Refills Off. Refills will be shipped to you within 5-7 business days from the time the refill request is received. If you are not on automatic refills, you should have at least 10-15 days supply on hand before requesting a refill.


What if I need to refill my prescription before my plan allows because I lost my medication or I am going on vacation?

If you need to refill your prescription early, call us toll-free at 1 (855) 550-MEDS (6337). We’ll explain your options.

Express Scripts Canada